#TWC EMAIL KEEPS ASKING FOR PASSWORD PASSWORD#

#TWC EMAIL KEEPS ASKING FOR PASSWORD PASSWORD#

I will say that the fact you used the same password for 10 years probably didn’t help. Internet Safety: 7 Steps to Keeping Your Computer Safe on the Internet includes a more global list of steps to take to keep yourself safe online. Once you’ve either recovered your account or created a new one, focus on keeping this from happening again.ġ2 Steps to Keep from Getting Your Account Hacked has an important and complete list of steps you need to take to prevent account loss. Would You Please Recover My Password? My Account Has Been Hacked or I’ve Forgotten It explains why, and reiterates what you need to do instead. How Do I Contact Customer Service? discusses your options.Īnd, for the record, I cannot help you directly.

While I don’t have high hopes, if you’re having trouble, you can try reaching out to Microsoft’s customer service. Particularly since you’ve apparently had your recovery information changed, if you do regain access to your account, you need to review absolutely everything about it. One of the more important points from that article is reiterated in Is Changing My Password Enough? The answer is no. Email Hacked? 7 Things You Need to Do NOW covers the steps you need to take as soon as possible. Your next step is to attempt to recover it. Hotmail (or, these days) is doing exactly the right thing: it’s telling you your password is incorrect because your password is incorrect. The password you’re convinced is correct is no longer the password to your account. Having done so, they also changed the recovery information - like your first dog’s name - associated with your account.

Someone guessed or otherwise got your password and then changed it. If your typing is accurate and your user name is correct, the most likely scenario is that your account has been hacked. For example, if you type in the wrong email address as the user name, your correct password will not be the correct password for some other (or non-existent) account.

Perhaps type it into Notepad so you can see it, and then copy/paste it into the password field of the site or app.ĬAPS LOCK is your enemy here, and it’s common to hear back from people who are somewhat embarrassed that it was the problem.Īlso, please confirm that you’re typing the username or email address in properly. Please don’t be offended - but take the time to make certain that you’re typing in the password you think you are. Then you need to secure your account to make sure this doesn’t happen again. You need to treat it as a hacked account and attempt to regain access. Somehow the password was changed - most likely by someone else. If you’re absolutely certain you’re entering the right password and username and your password still is not accepted, then it’s no longer the correct password.

Twc email keeps asking for password